State Farm® Insurance Agent Rupert Brown

"Tamara was amazing. She's always willing to assist and she goes above and beyond. Thanks Tamara"

"I have been insured with State Farm through Rupert Brown since the nineties. Due to no fault of my own, my policy was non-renewed and you know how I found out? I was checking my account because my payment is automatically deducted. When I called to inquire what happened..that's when I was informed. After more than 20 years with State Farm this is goodbye forever! Poor customer service."

"They are the worse"

"I was in an incredibly stressful situation recently where I needed to get a policy. I talked with some lady initially who I found to be lacking in patience and concern. Rude quips like can I talk were thrown out. I simply needed someone calm and helpful. I finally got to a competent person and worked with them. While I had the proof, the underwriters said no. I asked for the office manager. They were not available. Never heard back. Guess customers are not important to this long standing office. This is not the same office as it used to be."

"Full year now working w/ this office and couldn't be happier w/ the level of quality customer service ESP. w/ all the insurance messiness happening now in SE FL! Fantastic, transparent communication & competence. All the Agents & management couldn't be more engaged, professional, personable, reasonable! Been some changes in management over the year but day 1-present everything & everyone has been consistent. Recently, dealt w/ Julie and Stacey for my renewal and they provided A+ customer service. Tweaked around certain things in my policy to make it actually more reasonable and beneficial! Highly recommend!"

"The young man was very pleasant over the phone. He fixed my problem in a matter of minutes. 👍🤗"

"At this office all of the agents I have spoken with and interacted with have been very knowledgeable, professional, and excellent at explaining the complicated auto policies. I have been much impressed that every individual I have interacted with there has been so helpful. I recommend this Agent because I think all the employees there are highly trained and professional, and most important they treat their customers very well."

"I believe this company is running a scam. I called and received a quote for homeowners insurance. I decided to move forward with the quote. Days later the agent asks me if I’m interested in auto insurance which I ended up declining. They charged my mortgage company for the home insurance which I stated was ok. 2mos later they charge my mortgage company additional money stating the quote they provided me was for an auto/home bundle which was never discussed. The only reason I caught it was because my mortgage company emailed me info on the additional payment. Very sketchy company. Please keep away!!! All they did was apologize and give me terrible reasoning for their mistakes."

"EXTREMELY disappointed with the fact that Mr. Rupert Brown is running an illegitimate business and issuing insurance police’s by unlawfully adding names to policies to lower the cost for customers WITHOUT consent of both parties. This is not right and I would like it fixed immediately."

"I got a boat insurance policy with Stacy Brown at Rupert Brown Insurance Agency via State Farm for around $6k for the year two months ago. However, I just received a letter stating that my policy was bumped to almost $12k annually only a few months into my policy period. This is outrageous, considering we reviewed all the details several times, and I had already paid the annual fee ($6k) for the months. I still don't understand how they messed this up. I have asked to speak to a manager several times, and no one has got back to me to rectify this issue. The only thing Stacey told me to do was to find another provider..."

"Stacy was so helpful and helped us save for home and auto. So professional and answered all of our questions!"

"Ernest Brown was such a nice person to work with! He saved me money in little time and made everything easy in order to lower my insurance rate! Thank you!"

"Jessica was amazing and explained everything clearly for my understanding. Will definitely recommend speaking to her. A big 10/10"

"Christopher Brown is a total professional and very knowledgeable about insurance. I was very pleased with the service from the entire team at Rupert Brown State Farm. Well done folks"

"I was referred to Christopher, as he was spoken of highly. I found him to be quite knowledgeable, and eager to help me find an affordable car insurance policy. He is very proficient, knows his product, and someone I would have wanted on my team. It was a pleasure working with you."

"Wow, Mr Brown and his team provided me with the best customer service and professional advice. Quick, sufficient , and to the point; These guys they know insurance, and the rates are very competitive. It was few hundred dollars less than the silly computerized quote from competitors. These days, to actually have a real insurance agent on your side is a real treat. I highly recommend using the agent for all your insurance needs."

"🌹🌹🌹🌹🌹🌹✅✅✅✅✅✅✅✅✅✅.good people"

"Chris Brown is amazing! Very responsive and helpful. He was very quick to assist with a quote and answered all my questions. I highly recommend him!"

"20 yrs With doing Business never has any set Back."

"Came in this morning with an issue regarding my policy. Receptionist was sweet and professional. Ernest Brown was phenomenal and assisted me with my issue and I felt so much better afterwords. I will return if I have any issues."

"Agent Christopher was professional and extremely helpful in making the process for car insurance easier, I couldn’t recommend him enough."

"I spoke to Jessica today and she was very helpful, attentive and moved at a fast pace which was what I requested because I had to go back to work. I really enjoyed speaking to her as she was very kind and patient with me because I did not understand the insurance lingo."

"Stacy is one of the best agents I have encountered sooooo far. Everytime I speak to her is a delight, she is very knowledgeable and soft spoken. The only reason I am a loyal customer is because of agents like her ."

"I received exceptional customer service from Christopher Brown. He made the transition to State farm very quick and simple for me, and helped me get not only better but more affordable coverage. Thank you Chris!"

"State Farm Insurance has been my insurance provider for several decades, providing life, home and auto insurance policies to protect myself, my family as well as my physical assets. My agent Rupert Brown and agent Christopher brown as well as all staff members have been attentive to my insurance needs and has recommended policies that has been affordable, adequate and timely. I fully recommend Chris Brown and the Rupert Brown agency for all your insurance needs. In my mind they're a 10/10."